When you need help with a campaign, there are two teams at AdCritter who can help.
Customer Support (best for questions & detailed issues)
Most often, you will want to open a Support Ticket so our Customer Support team can get right on the job. We don't outsource this either, it is simply way too important. This team is able to assist with everything from technical questions to campaign optimization. They are the ones that know the ins-and-outs of our system best.
Advertising Consulting (best for strategic planning topics)
But if you want broader, more strategic advice, you can book a meeting with someone on the Advertising Consulting team. This team is able to provide you with the advice and guidance to get the most out of your efforts. The primary outcome of working with this team is the 18-month Advertising Plan which includes your goals, performance benchmarks, budget planning and suggested checkpoints.